Two in five British consumers have complained about service in last year

service complaints

Two in five British consumers have had to make a complaint about a service in the last 12 months, a new Which? survey has revealed.

The most complained about sectors are broadband, mobile phone, and energy services.

Almost one in five broadband and landline customers have made a complaint about their service, with 14% of all mobile phone and energy customers making a complaint, according to the Which? survey of more than 2000 people.

Of all complaints 40% are not resolved by the provider.

Which? executive director, Richard Lloyd, said: ‘It’s incredibly frustrating to get poor service, especially if you’ve had to repeatedly contact a firm or your complaint is passed on from department to department.

‘It’s in every company’s interests, if they want to succeed, to treat their customers properly and provide them with the best possible service.’

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